Pre-Order Explained

Why to pre-order?

As we don't believe in fast fashion and mass production, all our clothes are made with care in limited quantities. To pre-order, you reserve your place at the front of the queue and be the first to own your favorite pieces of our latest collection.

We offer a 20% discount to on pre-orders, within a limited time period.


The following terms and conditions apply to the pre-orders placed by the customer with JUDY WU, at the JUDY WU store ( 9 Porchester Place, London W2 2BS) and online store ( and By using and or pre-ordering in store, you agree to be bound by the terms and conditions set out herein.

Therefore, please read our Terms and Conditions carefully before placing the pre-orders in store or on and

Price & Discount

The discounted prices are only applicable during the promotional period. The prices of the pre-order items will go back to the full prices after the promotional period.


If you wish to cancel your purchases within a period of 7 days of placing the order, you will receive 100% of your original payment.

However, you are not able to cancel your order after 7 days from the date of your order, and your payment will NOT be refundable.

As our pre-order goods are specifically arranged for you, and we are confident you will be impressed by the quality and style of our products, however if you change your mind within a period of 7 days of receiving your order, you will be given a store credit note of 70% of the original purchase amount.

Delivery time

As soon as your pre-order item(s) is ready, we will notify you for collection in store for orders placed in store or shippment for orders placed online. You will expect to receive your pre-order within 8 ~ 12 weeks.

* We reserve the right to cancel your order if it can not be fulfilled. You will receive a full refund in this case.